Frequently asked questions

Click on “Log in/Sign up” button in the top right corner. Select “Sign up” and fill out the form.
Fill al the required fields, go to your email and find a link to activate your account.
You will be redirected to the “Sign in” page.

Once your registration is complete you are able to go further. Before start a purchase of Voucher/Moneeq funds you will need to proceed with verification
form.
KYC – Know Your Customer. The KYC process is required for financial or/and regulated institutions can verify the identity clients by providing a few official
documents. It has been implemented to prevent money laundering and other fraudulent activities

Go to “Log in” section, click on “Forgot password” and follow the instructions on the screen

We are payment institution registered in Singapore. Our website has the SSL certificate and corresponds to the international standards

If you have no a user account yet, please proceed to this page “link to the page” and fill out our pre-check form. Once our operator received your
application, you will get a notification email with further steps.
If you are registered on our website as private user, please sign into your account and go to “business” page, fill out our pre-check form and wait for the message by email

Depending on the payment method you would like to use and amount to exchange different verification level may be requested.
The list of documents which can be requested:

• Passport/National ID card/Driver’s license
• Utility bill
• Bank statement (not older than 3 months)
• Selfie with the document
• Source of funds
• Buyer’s declaration

Sign in to your account, proceed to the “Verification” page and choose level you would need for your account